Support

Support is offered in all phases of software deployment including:

Pre-Sales Questions
Installation
Configuration
Production use
Maintenance
Custom Modifications

CONFIGURATION

At the time of installation the software settings are changed to reflect your business and your localization details. When you are notified of the completion of the installation you have an opportunity to request change to these software settings. Please note that a setting is a switch which is either on, off or a certain variable value.

Request to see the settings.

PRODUCTION USE

Our software runs error free or else we fix the bug for free. A bug is defined as:

a PHP error, warning or parse problem
a 404 result - a hyperlink failure

If you find such a bug you should contact us immediately.

MAINTENANCE

All our software is designed to be low or no maintenance software.

It is common to perform database maintenance operations such as removing unused or junk records. Use the 'Manager' tool [included] to make this point and click easy.

CUSTOM MODIFICATIONS

If you have paid for custom modifications there is a ´signoff´ phase. When requested to signoff on your custom modifications this is the time to obtain edits and changes to your software included as part of the contract.

ASK A QUESTION

Ask a question.

EMAIL POLICY

It is our policy to respond to your inquiry within 24 hours or 1 business day, not including weekends or holidays. To contact us visit any of our websites and click 'Contact'. If your inquiry is not answered within 24 hours or 1 business day then resend your message.